1. How do I place an order?
You can browse products through our website and add the items you want to your shopping cart. After you have completed your shopping, click the “Checkout” button on the shopping cart page and follow the prompts to fill in the delivery information and payment information to complete your order.
2. Does Lady Liberty Clothing provide international shipping?
Yes, we do. You can choose international shipping options during checkout, and the shipping fee will be calculated based on the destination.
3. How long will I receive my order?
For domestic orders in the United States, processing and delivery usually takes 5-7 business days.
International orders will take 10-20 business days to ship, depending on the destination. Please note that there may be delays during holidays.
4. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your package on our “Order Tracking” page.
5. How do I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible by email at hazelhagen@ladylibertyclothingstore.com or by phone at 406-266-6133. We will do our best to accommodate your request before your order is shipped.
6. What payment methods do you accept?
We accept the following payment methods:
Visa, MasterCard, American Express, Discover Credit Cards
PayPal
Other major online payment methods
7. Does Lady Liberty Clothing offer returns and refunds?
Yes, we offer a 30-day return and refund policy. If you are not satisfied with your purchase, you may return it within 30 days of receipt. Items must be in unused condition with all original tags attached. Please note that return shipping costs will be borne by the customer.
8. How do I make a return?
To return an item, please contact us by email at hazelhagen@ladylibertyclothingstore.com. We will provide you with a return address and detailed instructions. Once the return is processed, we will refund the original payment method.
9. Do you offer a size guide?
Yes, we do offer a detailed size guide for each product, which you can find on the product page. Please always refer to our guide to make sure you choose the right size.
10. What if the item is out of stock?
If the item you are interested in is temporarily out of stock, you can enter your email through the “Arrival Notification” function on the product page. We will notify you when the item is back in stock.
11. Do I need to pay duties and taxes for international orders?
Duties and import taxes for international orders are the responsibility of the customer and will be charged according to the policy of the destination country. Please check with your local customs department for information about the relevant fees.
12. Can I buy gifts for friends or family and have them shipped directly to their address?
Of course! You can fill in a different delivery address during checkout. We also provide gift wrapping services, which you can select at checkout.
13. How can I contact your customer service?
If you have any questions or need assistance, please contact us at:
Email: hazelhagen@ladylibertyclothingstore.com
Phone: 406-266-6133